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All About CBD


What is CBD?

Cannabidiol (CBD) is one of the 113+ compounds found in hemp plants. It’s a non-intoxicating cannabinoid that has the ability to act on cannabinoid receptors that are part of the Endocannabinoid System (ECS).

Plant cannabinoids, also known as phytocannabinoids, bind with this system which helps regulate certain vital functions of the body, including:​

  • Sleep

  • Appetite

  • Immune

  • Pleasure

  • Pain

  • Inflammation

  • And more!

When the ECS is in sync, the human body is able to achieve what is called homeostasis, which means your body is operating at optimal human performance.


What is difference between Cannabis, Hemp and Marijuana?

annabis is the plant species which is then legally recognized as two different plants, marijuana and hemp. Hemp is a cannabis plant that contains less than .3% THC. Marijuana contains much higher levels of THC which is the cannabinoid that causes intoxication.


How do I use Cannaway™ products?

The recommended daily serving of CBD is 30-60mg, but please remember individual results may vary and you may require a different serving size depending on a multitude of factors. For best results, it is recommended that you start with 5-10 mg of CBD, wait 3-4 hours, and increase as necessary to achieve desired effects. For individual recommendations on CBD servings size, check with your physician or healthcare provider.


CBD Oil Tinctures

    • Simply take your desired serving size and hold under the tongue for 10-20 seconds before swallowing.

    • Get creative and add CBD oil to your favorite drinks! Adjust as needed.


CBD Isolates

    • Add your desired serving size of CBD Isolate to personal care products, food, or beverages. Mix until dissolved


CBD Gummies

    • Convenient and portable, you can take your CBDistillery™ CBD Gummies on the go wherever the day takes you. Simply chew and enjoy!

CBD Topicals

    • Bring the benefits of CBD straight to your skin. Apply a liberal amount of product to desired area.

CBD Pet Tinctures

    • Give desired serving to your pet or add it to their food or water!

Order FAQ


How do Cannaway™ products ship?

Cannway™ orders ship via UPS, Canada Post or FedEx.


When will my order ship?

All packages are shipped out within 48 hours after a payment is processed. Cannaway™ operates during normal business hours, 9am-5pm PT Monday-Friday. Our purchase policy allows 2-4 days for fulfillment to accommodate processing times during periods of higher volume.

Please note that if you order on a Friday, the order will not ship until the following Monday or Tuesday. For faster shipping, we recommend ordering at the beginning of the business week.

Once your package has shipped you will receive your tracking number via the email associated with your order. Please also note that your shipping time estimate (5-7 days) begins after your order has shipped.

Please note that free shipping applies to orders $75+ or more after any discount code or sale price is applied.


How do I track my Cannaway order?

Once your order has shipped, you will receive your tracking number at the email address associated with your order or account. Please note that the shipping time estimate (5-7 days) begins after your order is shipped.


What is the Cannaway return policy and process?

Return Policy:

Unopened and unused products may be returned within it 7 days of delivery. Please see our Return Process below. If you have any questions about whether your product is eligible for return, please feel free to email us at

Cannaway™ will only accept returns and refunds from purchases made on the website. Cannaway™ cannot facilitate returns for a purchase made in a retail store.

Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept returns on any opened or used products. Please note the customer is responsible for return shipping costs.

Return Process:

  1. Email ASAP to alert us that you would like to return your unopened product within the 7-day time limit. A Cannaway™ representative will confirm the return shipping address.

  2. Once you have shipped your return product, please email the tracking number to so we can track its arrival/

  3. When we receive your return, we will issue a refund and email you a confirmation. Please allow 7-10 days for the refund amount to post.

If you have any questions regarding our return policy, please email

Your acceptance of the terms of purchase states you agree to and understand the Cannaway™ refund policy.


What is the order cancellation policy?

We try to be as accommodating as possible with cancellations. Please email  ASAP to let us know if you need to cancel an order. We will always do our best to make it happen. Please note that due to our quick turnaround on orders, cancellations are not guaranteed. If your order has already shipped, please contact our customer service to organize a return.